Property management or Facility management companies use 1SD to track queries/incidents logged by their tenants. This is often large office blocks or even industrial sites.

Our biggest users are in the world of outsourced call centres, who don't have the need for traditional voice-integrated systems, and prefer the felxibility and power of an online system. Typically, agents accept incoming voice calls, and enter them into 1SD. The reporting is online and available to the Outsourcer, who can keep an eye on productivity.