This is the basic (ITIL-Aligned) Incident Management Process supported by 1SD. Later versions are planned to include support for Problem Management, Request Fulfilment, and Change Management. Integration to a Service Catalogue, and to a CMDB will also be supported.
Last Updated on Wednesday, 23 December 2009 14:46
ITIL Process
1ServiceDesk is ITIL friendly and supports your ITIL process.
1 Service Desk User Manual
Please consult the user manual for detailed instructions on how add users etc. Please rememember that we are here to help, so if you struggle at all give us a shout and we will assist at no charge. We find that although this depth of support is not common amongst our competitors, it certainly pays off in the long run for all involved.
