Global GSM Integration
Example of GSM integration Print E-mail

There are many many uses for the concept of equipment or machinery being able to automatically create incidents directly onto a web-based Service Desk. This is a key capability of 1SD. Furthermore, the system allows a "return path" so that you can not only receive a message from the machine, you can use 1SD to send an instruction back to the machine.

See the example below:

 

ONE: 
A water tank on an unattended farm reaches close to maximum capacity, and must not be allowed to reach maximum. In this case, a solar powered GSM device connected to a ball valve in the tank will send a text message to the 1SD server. This message is processed, and entered into 1SD as an incident. This, in turn will initiate the necessary alerts, and the matter can be attended to.

 

 

 

 

 

 

 

TWO:
The farm manager may decide that the emergency release valve at the bottom of the tank needs to be opened for a minute. Uisng 1SD, he is able to initiate a message which is sent back to the GSM device on the tank, which opens an electronically opened valve for 1 minute. Thus the issue is remotely resolved.
Last Updated on Wednesday, 20 January 2010 11:35
 
Receive incidents initiated by a machine Print E-mail

1ServiceDesk is integrated into the cellphone GSM network. What this means is that with the purchase of a small GSM device, any machine or equipment can submit it's own entry into the system. An example is when the water level on a remote farm dam reaches capacity, it can submit an incident to the system. There is also the facility for the system to send a message back to the device on the farm, and activate equipment. For example, turn the pump on.
Last Updated on Friday, 18 December 2009 14:41
 
Receive incidents initiated by a server Print E-mail
1SD accepts incoming http messages from web-connected PC's or servers. You application simply needs to launch a simple batch file which we give you, and this submits an entry into 1SD. A typical example could be anytime a certain error is encountered on an application. 1SD will then accept that incident, automatically allocate it to the given resource, and send alert email messages.