|
Set SLA levels and alerts |
 |
 |
|
As the administrator of your implementation of 1SD, you can set set the SLA targets required. Different SLA levels can be set for each client you support.
You can also, per client, set email and text message alerts to be sent out, depending on cleint and severity of incident.
|
|
|
Add your own users |
|
|
|
As the administrator of your own 1SD implementation, you can add users and set their levels of system access. For example you can give your clients limited access to be able to submit incidents and view basic reports. And you can give your own support users full access.
|
|
Last Updated on Monday, 28 December 2009 12:40 |
|
Field Chooser |
|
|
|
A set of standard as well as additional fields can be set in your admin control panel according to your needs.
|
|
Last Updated on Monday, 28 December 2009 12:40 |
|
|
Add categories, etc |
|
|
|
1 Service Desk allows you to add your own users, categories, SLA limits, etc. You can also select who will receive text and email alerts. You have total control over the Service Desk, creating distinct client groups, resolver groups, and setting constraints on who is allowed to see what. |
|
Last Updated on Friday, 18 December 2009 22:31 |
|
|
|
|
|
