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An Internet based, automated Service Desk |
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Used by Facilities Management; IT support, Outsourced Call Centres, Engineering support, and more.
1ServiceDesk (1SD) is a web-based Incident Management tool used by your clients to submit requests for support. Your support teams are automatically notified, and use the Service Desk to add feedback, and communicate with the client. 1SD is hosted on a dedicated SQL Server database, on a secure, fast Internet site.
Typical Usage:
1) Your client in Toronto experiences a problem with the product or service that you have supplied.
2) He logs on to 1servicedesk.com/yourcompany.asp, and submits the problem.
3) The Service Desk will allocate the Incident to your support team in Cape Town, in accordance with the category and urgency of the problem.
4) The Service Desk automatically sends out email and text alerts.
5) Your support technician will log in, open the Incident, and attend to it.
6) The client and the technician will use the system for communication, status changes, and to keep an audit trail of activity.
7) Once resolved, the Incident is closed off in the system, but the history is kept for reporting purposes.
8) The client and your support management can draw statistical reporting on whether agreed service levels are being met. (SLA management) |
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Last Updated on Monday, 08 February 2010 15:23 |
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Great Price! |
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The only fee payable is a monthly license fee. No charge for setup, customisation, etc. This is a site license which caters for unlimited users. Furthermore, we don't tie you into a lengthy contract - you may leave our service at any point, with a copy of all your data.
We are really not expensive at all, but please don't let that put you off. Our product and service are unbeatable. |
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Last Updated on Thursday, 14 January 2010 13:14 |
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Free customisation |
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One of our selling points is that we don't expect you to just like the system exactly as it is. We know what its like. Theres always something unique about your operation which we have not yet catered for. Within reason, we will customise for you. Add new fields or reports, etc. |
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Last Updated on Friday, 18 December 2009 13:23 |
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Feature rich |
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This Incident Management Service Desk has been running since 1999, and although it is very feature rich, we have kept the user interface simple and clean. In 1SD you will find all the standard features of competitive products, as well as many more. Over the last 10 years we have incorporated various features asked for, into the core system build for all to use. |
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Last Updated on Friday, 15 January 2010 23:37 |
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No additional licensing required |
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Because 1ServiceDesk is web based, you don't need to carry any additional cost for the SQL server database, or any other software.We truly support the SaaS model. (Software as a service). |
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Last Updated on Friday, 15 January 2010 23:38 |
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2 day setup |
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The Service Desk consists of a core application which can be immediately implemented, and up and running in minutes. However we like to create the initial admin configuration for you, which includes adding users, categories etc. We also take a day or so to brand the site for you, with your company logo, etc. Charge? No of course not. |
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Last Updated on Friday, 15 January 2010 23:37 |
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No tied-in contract |
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We bill monthly in advance, and don't sign you in to a cancellation clause. You can cancel anytime. |
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Last Updated on Friday, 18 December 2009 13:22 |
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No installation required |
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Unlike many other alternatives out there, to use 1ServiceDesk, you do not need to install local software. Its purely web driven. Not just for the workaholics who check the Incident reports from the beach in Thailand, but for simplicity, centralisation, and flexibility. |
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Last Updated on Friday, 18 December 2009 13:19 |
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Ease of use |
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1ServiceDesk is very simple to use. The features, while powerful, are easy to find and self-explanatory. 1 Service Desk does not try to be an Asset Management system, nor does it pretend to be a full CRM system. But it IS a very powerful Incident Management System! |
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Last Updated on Friday, 15 January 2010 23:39 |
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