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An Internet based, automated Service Desk |
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Used by Facilities Management; IT support, Outsourced Call Centres, Engineering support, and more.
1ServiceDesk (1SD) is a web-based Incident Management tool which can be used by your clients to submit requests for support. Your support teams are automatically notified, and use the Service Desk to add feedback, and communicate with the client. 1SD is hosted on a dedicated SQL Server database, on a secure, fast Internet site.
Typical Usage:
1) Your client in Toronto experiences a problem with the product or service that you have supplied.
2) He logs on to 1servicedesk.com/yourcompany.asp, and submits the problem.
3) The Service Desk system (1servicedesk.com) will allocate the Incident to your support team in Cape Town, in accordance with the category and urgency of the problem.
4) 1servicedesk.com automatically sends out email and text alerts.
5) Your support technician will log in, open the Incident, and attend to it.
6) The client and the technician will use the system for communication, status changes, and to keep an audit trail of activity.
7) Once resolved, the Incident is closed off in the Service Desk system, but the history is kept for reporting purposes.
8) The client and your support management can draw statistical reporting on whether agreed service levels are being met. (SLA management) |
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Last Updated on Wednesday, 23 June 2010 13:25 |
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Great Price! |
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The only fee payable is a monthly license fee. No charge for setup, customisation, etc. This is a site license which caters for unlimited users. Furthermore, we don't tie you into a lengthy contract - you may leave our service at any point, with a copy of all your data.
We offer an unbeatable Product and Service – enquire now! |
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Last Updated on Thursday, 13 January 2011 14:19 |
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Free customisation |
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One of the added benefits of using 1ServiceDesk is that we will customize the system unique to your required look and feel. Whether that includes your logo or a unique field that currently isn’t available on the system. |
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Last Updated on Thursday, 13 January 2011 14:21 |
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Feature rich |
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This Incident Management Service Desk has been running since 1999, and although it is very feature rich, we have kept the user interface simple and clean. In it you will find all the standard features of competitive products, as well as many more unique features. With 10 years usage by companies world-wide the system has evolved using up to date thinking and technology and is constantly being upgraded with additional features as and when required. |
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Last Updated on Thursday, 13 January 2011 14:23 |
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No additional licensing required |
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Because 1ServiceDesk is web based, you don't need to carry any additional cost for the SQL server database, or any other software. We truly support the SaaS model. (Software as a service). |
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Last Updated on Wednesday, 10 February 2010 13:39 |
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2 day setup |
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The Service Desk consists of a core application which can be immediately implemented, and up and running in minutes. However we like to create the initial admin configuration for you, which includes adding users, categories etc. We also take a day or so to brand the site for you, with your company logo, etc. |
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Last Updated on Thursday, 13 January 2011 14:20 |
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No tied-in contract |
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We bill monthly in advance, and don't sign you in to a cancellation clause. You can cancel anytime. |
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Last Updated on Friday, 18 December 2009 13:22 |
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No installation required |
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Unlike many other alternatives out there, to use 1ServiceDesk, you do not need to install local software. Its purely web driven. Not just for the workaholics who check the Incident reports from the beach in Thailand, but for simplicity, centralisation, and flexibility. |
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Last Updated on Friday, 18 December 2009 13:19 |
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Ease of use |
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1ServiceDesk is very simple to use. The features, while powerful, are easy to find and self-explanatory. 1 Service Desk does not try to be an Asset Management system, nor does it pretend to be a full CRM system. But it IS a very powerful Incident Management System! |
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Last Updated on Friday, 15 January 2010 23:39 |
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